Still waiting for refund since 18 January 2023

I purchased a 2.2 kva Gentech generator (Order no: ***) and requested a return; as we purchased a 4kva Gentech generator from Leroy Merlin as well (Order no: ***) as per our electrician's advise. Generator purchased end of December 2022. I paid the amount for collection of the generator on 3 January 2023 and sent proof of payment. After numerous follow ups and writing a complaint on HelloPeter as they don't bother responding to emails, they finally collected the generator from our home on 18 January 2023. Until today I am still waiting for my refund. I have followed up many times regarding this. They keep asking if the generator was collected already or they say they will follow up and get back to me. Until today after numerous emails sent to them, being completely ignored I am still waiting for feedback and my refund!! If I had known this is the type of service Leroy Merlin provides I would never have purchased anything from them! Stay away from Leroy Merlin!