Still Waiting for Refund from Leroy Merlin – Order #***-A

I purchased a WORX Lawn Mower 40cm 40V Kit (2x4.0Ah & Dual Port Charger) online from Leroy Merlin on 16 October 2025. A few days later, on 20 October 2025, I emailed the store to cancel the order due to a change in my circumstances.

Since then, I’ve called multiple times to follow up on my refund, but I’m repeatedly told that the finance department still needs to approve it. It’s now 28 October 2025, and I still haven’t received my refund or any clear timeline.

This delay is unacceptable, and I feel ignored and frustrated after doing everything required from my side. I kindly request that Leroy Merlin processes my refund urgently and improves communication around such matters.

Order Number: ***-A Name: Mlungisi Mpanza