Still waiting for my Rugs from 22 November 2024!!!!

Order No :360584

I ordered indoor rugs that went ons sal on the 22nd of Nov 2024, I told my family and they also purchased the sam rugs and colour , take note I placed my order first and my sister 2 days after me, so she received her rug and when I later started to enquire about my deliver they said they dont have stock , but on the website they still had stock on both the rugs but next the the price went back to normal! Then they said they will wait for stock and I should have them in 2-3 weeks so I waited because the rugs are good quality and good price!!! They still have stock online to this day, they just keep my hanging and now want to pay back my money? This is unfair and unacceptable ( I ordered and paid before everyone else) my sister stays in my street and the response was the nearest leroy has no stock but she received hers!!! There was n mistake made with my order and now they would not help me!!!! I have all the mails with the lady who was not helpful at all!

I praised Leroy and recommend to all my Family, so when my Mom and sister bought the same rugs I was in disbelief that this had happen to me!!! Also still waiting for my refund but I would rather have the rugs paid for!!!! I even took another colour rug because the one I wanted was out of stock on the website!!! Of they did not have stock they would have let me know on the app right away and nobody in my family would have received them!!!! They were near the ending of specials and just decided not to help me!!

The lady said in Dec I will receive my rugs I have to be patient which I was, wonder if this happened to them if they would have been patient and accepted this!!!! She said she even escalated the matter to no avail!!!!!

I am so disappointed in their customer service!!!