1 reviews | Active since Nov 2009
STILL WAITING FOR MY MONEY
I bought a Barbados Corner Lounge Set from this company. I was not happy with the item and returned it on 19 November 2024 two weeks later I have still not received my refund every time I call they say it is still with the third party, I never purchased from a third party. I then got a messaged say that my Lounge Set has still not been delivered to them by the courier company. How can it take two weeks to pick up an item and deliver the product back to supplier to receive the refund. I have phoned them every day and they just give me some excuses. What a terrible company please do not use them.
Good day Nicky ,
Please note that I have requested our seller to communicate with you regarding the delay as they confirm that they are still awaiting for the couriers to bring back your order .
I have also escalated your order to our Account manager to intervene in the matter .
We do apologize for the delay caused .
Good day Nicky ,
Please note that I have requested our seller to communicate with you regarding the delay as they confirm that they are still awaiting for the couriers to bring back your order .
I have also escalated your order to our Account manager to intervene in the matter .
We do apologize for the delay caused .
Hi Nicky ,
Kindly note that your refund has been processed from our finance team today and it will take 3-5 working days for the payment to reflect back into your account .
Should the payment not reflect within the estimated time mentioned , please feel free to contact us back .
Have a blessed day and stay safe .
Hi Nicky ,
Kindly note that your refund has been processed from our finance team today and it will take 3-5 working days for the payment to reflect back into your account .
Should the payment not reflect within the estimated time mentioned , please feel free to contact us back .
Have a blessed day and stay safe .
Hi Nicky ,
Please note that our seller deducted the shipping fee as advised on the 15/11/2024 on the Terms and Conditions.
"Good day
Returns Terms and Conditions
Return Policy Within 7 Days of Order/Delivery Date:
Items Over 20 kg: A delivery and collection fee of R499 will be charged per delivery/collection.
Items Under 20 kg: A delivery and collection fee of R129 will be charged per delivery/collection
If a item returns without original packaging this cannot be resold - no refund will be allocated
Return Policy after 7 of Order/Delivery Date:
A collection can be arranged at a additional cost of the below if the customer has had a change of mind
Items Under 20 kg: A fee of R129 will be charged.
Items Over 20 kg: A fee of R499 will be charged.
If the unit arrives damaged we will arrange a collection and once the item is returned and assessed will we process a refund.
Items being retuned due to change of mind must be returned in original packaging else a refund will not be processed
Client returns:
Clients can return their own orders to the below address if they want to not have any additional fees deducted from their refund:
Address: Unit 2a 9-11 Olympia Street Malboro 2090
Assessment and Refund:
Once the item is returned to us, it will be assessed, and we will advise on the refund status. Please note that a refund can take up to 14 days to be refunded depending on the area where the collection is taking place
Damaged Items:
If the item is considered damaged upon assessment, the customer will be notified and can collect the item if they want the item back.
If the product is out of original packaging and not resellable this will also be assessed as a damaged return and therefore won't be refunded
Orders already shipped:
If a item is canceled before it's delivered and already left our warehouse delivery fee is not refunded
If the item is advertised "Free delivery" the return fee is still applicable
Please advise
Thanks"
Hi Nicky ,
Please note that our seller deducted the shipping fee as advised on the 15/11/2024 on the Terms and Conditions.
"Good day
Returns Terms and Conditions
Return Policy Within 7 Days of Order/Delivery Date:
Items Over 20 kg: A delivery and collection fee of R499 will be charged per delivery/collection.
Items Under 20 kg: A delivery and collection fee of R129 will be charged per delivery/collection
If a item returns without original packaging this cannot be resold - no refund will be allocated
Return Policy after 7 of Order/Delivery Date:
A collection can be arranged at a additional cost of the below if the customer has had a change of mind
Items Under 20 kg: A fee of R129 will be charged.
Items Over 20 kg: A fee of R499 will be charged.
If the unit arrives damaged we will arrange a collection and once the item is returned and assessed will we process a refund.
Items being retuned due to change of mind must be returned in original packaging else a refund will not be processed
Client returns:
Clients can return their own orders to the below address if they want to not have any additional fees deducted from their refund:
Address: Unit 2a 9-11 Olympia Street Malboro 2090
Assessment and Refund:
Once the item is returned to us, it will be assessed, and we will advise on the refund status. Please note that a refund can take up to 14 days to be refunded depending on the area where the collection is taking place
Damaged Items:
If the item is considered damaged upon assessment, the customer will be notified and can collect the item if they want the item back.
If the product is out of original packaging and not resellable this will also be assessed as a damaged return and therefore won't be refunded
Orders already shipped:
If a item is canceled before it's delivered and already left our warehouse delivery fee is not refunded
If the item is advertised "Free delivery" the return fee is still applicable
Please advise
Thanks"