Still No Refund – Disappointing Service from Leroy Merlin

It is now approaching a full month since I initiated my refund request, and I am no closer to a resolution. Earlier this week, I was told that the matter had been escalated for prioritisation yet nothing has happened. That promise has proven to be empty, and I remain without my refund.

As small as the amount may be, this should have been a simple and straightforward issue to resolve. Instead, it has become a source of ongoing frustration and inconvenience. I am deeply disappointed by the lack of urgency, transparency, and accountability from Leroy Merlin employees throughout this process.

Leroy Merlin markets itself as a reputable and customer-centric brand, but my experience reflects the opposite. This is not just about the money it’s about how customers are treated, and unfortunately, I feel disrespected and ignored.