Still No Delivery

It has now been several more days since my last communication, and I am still without my goods.

Despite repeated follow-ups, contradictory information about stock availability, and assurances that the matter was being handled urgently, my order remains undelivered. This is after full payment was made weeks ago.

The ongoing lack of clear communication, inaccurate stock information, and failure to fulfil a paid order is unacceptable. I have spent an unreasonable amount of time chasing updates and trying to obtain accurate information — this should not be the customer’s responsibility.

At this stage, I am formally escalating this matter to the Consumer Goods & Services Ombud under the Consumer Protection Act