aV
adele V
1 reviews | Active since Sept 2009
15 Jan 2024, 16:54
Stay clear!
Worst online experience EVER. The only place i could find the paint colour I want and I ordered 60 liters of paint, broshes, rollers etc. The delivery date showed 12 January and on this day, I received 3 roller refills only. The rest of the order that shows will be delivered 12 Jan, is still MIA. They also charge per item that they decide to deliver on any random date. I now received an email confirming they dont have stock of the paint and requested it elsewhere and will be next week. Painters are booked in advance! please collect your 3 refills and refund my FULL order.
Helpful (0)
Replies (4)0
Replies (4)
Leroy Merlin South Africa's replyOfficial
16 Jan 2024, 07:32Good day Adele
Please accept my apology on behalf of our company. I am sorry to learn that your experience our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Leroy Merlin South Africa's reply16 Jan 2024, 07:32
Official
Good day Adele
Please accept my apology on behalf of our company. I am sorry to learn that your experience our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
aV
adele V's updateReviewer Update
16 Jan 2024, 08:44Please refund my money asap to ensure I can buy the paint elsewhere and start the painting at my house.
aV
adele V's update16 Jan 2024, 08:44
Reviewer Update
Please refund my money asap to ensure I can buy the paint elsewhere and start the painting at my house.
aV
adele V's updateReviewer Update
16 Jan 2024, 09:06Yesterday I received an SMS to say my order is on its way and received an email a few hours later to confirm you do not have stock and some items will be refunded and others will arrive late. I cancelled my order and requested a full refund asap and today I am receiving SMS's to confirm my order is out for delivery. Please stop SMSing, emailing, I only need my refund asap.
aV
adele V's update16 Jan 2024, 09:06
Reviewer Update
Yesterday I received an SMS to say my order is on its way and received an email a few hours later to confirm you do not have stock and some items will be refunded and others will arrive late. I cancelled my order and requested a full refund asap and today I am receiving SMS's to confirm my order is out for delivery. Please stop SMSing, emailing, I only need my refund asap.
aV
adele V's updateReviewer Update
17 Jan 2024, 11:09still no refund........
aV
adele V's update17 Jan 2024, 11:09
Reviewer Update
still no refund........