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sarah H
1 reviews | Active since Jun 2013
22 Aug 2026, 10:58
STAY AWAY, NO CONCEPT OF CUSTOMER SERVICE
Second bad review- here to warn others away from doing business with them. First complaint logged 14 August, now a week later, no update despite the normal blah blah standard apology that any bot could respond to. THINK TWICE BEFORE PURCHASING FROM THEM. READ THE REVIEWS, I WAS AN IDIOT. THEIR AVERAGE SCORE IS 2.9. My next complaint is to the CGSO who I imagine have employed an individual to deal exclusively with leroy merlin complaints
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Replies (2)
Leroy Merlin South Africa's replyOfficial
25 Aug 2026, 10:06HI Sarah
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the marketplace department on your order and will be in contact with you soonest.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the marketplace department on your order and will be in contact with you soonest.
Leroy Merlin South Africa's reply25 Aug 2026, 10:06
Official
HI Sarah
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the marketplace department on your order and will be in contact with you soonest.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the marketplace department on your order and will be in contact with you soonest.
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sarah H's updateReviewer Update
28 Aug 2026, 20:10An update. I was forced to go the ombudsman route, only then did this pathetic excuse of a business respond by palming it off on their supplier being Fine Living who wsre absolutely brilliant. They kept me updated and corrected the order within 48 hours. Leroy Merlin on the other hand, crickets. If you experience issues with them, which you will, raise a complaint with CGSO, and then once resolved, never do business with them again
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sarah H's update28 Aug 2026, 20:10
Reviewer Update
An update. I was forced to go the ombudsman route, only then did this pathetic excuse of a business respond by palming it off on their supplier being Fine Living who wsre absolutely brilliant. They kept me updated and corrected the order within 48 hours. Leroy Merlin on the other hand, crickets. If you experience issues with them, which you will, raise a complaint with CGSO, and then once resolved, never do business with them again