NH
Nathi H

1 reviews | Active since Jun 2020

18 Jun 2020, 09:11

Stay Away from On-line Orders @Leroy Merlin

I placed an on-line order for delivery on 04 March 2020 for two 18 mm Birch plywood sheets. I waited patiently for delivery with an understanding of the delays due to COVID-19. On 02 June 2020 the delivery came, surprise, surprise, the delivery men came with 6 mm plywood sheets! They then turned around and promised to bring the right thickness plywood the following day. I called the store (as you'd know if you've ever called Leroy Merlin that the phone NEVER gets picked up) I used the call back feature. Mpumelelo called me back the evening of 02 June 2020 and promised to follow up and resolve. On the 03 June 2020, the capentry section manager called me back and promised to resolve and give me feedback the following day, that never happened. Days went by with no feedback, I've been trying to call into the abyss! Today it's the 18th June 2020, still no word from Leroy Merlin. This is the worst service ever! Stay away from on-line orders from Leroy Merlin!

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply18 Jun 2020, 09:55
Official
Hello Nathi, we are really sorry for this. We have forwarded all the details and concerns to the department. We will find a resolution. #va
NH
Nathi H's update15 Jul 2020, 13:58
Reviewer Update
The wrong delivered items were finally collected and I was refunded. It was a drawn and arduous process. I definitely won't be using the online ordering system anytime soon. Leroy Merlin online ordering system is not yet mature.