CN
Chris N

1 reviews | Active since May 2013

24 May 2023, 15:32

Stay away from Leroy Merlin!

Ordered a cabinet for delivery but they tried to deliver a toolbox. I had planned for installation a day later so asked them to express overnight which they agreed to and informed me that delivery would take place. The goods didn't arrive. The following week I was told they had no stock and they would refund me in 3 working days. A week later they've only just processed the refund and now say it'll take 7-10 working days to reflect. It's absolutely pathetic.

I always wished for a Leroy Merlin South Africa in Cape Town. Now I'm thankful they're not here and will continue to rely on BRIGHTS HARDWARE and Builders.

I should have looked here first before buying from them. Wouldn't have touched them with a 10ft pole, not that they'd be able to supply a 10ft anything.

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply26 May 2023, 13:46
Official
Good day Chris

Please accept my apology on behalf of our company. I am sorry to learn that your experience with your refund was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable.
CN
Chris N's update26 May 2023, 14:28
Reviewer Update
Your words are empty and your values are weak. Good luck running your business in the future. I for sure will not be back.