DO
Dalene O
1 reviews | Active since Mar 2023
17 Nov 2025, 13:48
STAY AWAY FROM LEEROY MERLIN
#BlackFriday. It seems the only time I get any response from Leroy Merlin is when I post on Hellopeter. On Friday I received an email stating that my order “has been prepared and is ready for collection by our delivery partner.” However, when I check your website, the order status has not been updated, and this morning I again asked when I can expect the delivery. I have received no feedback at all.
At this point, I no longer wish to wait. I want a full refund paid back to me today. Given this experience, I will never deal with Leroy Merlin again.
Please confirm immediately.
Helpful (0)
Replies (2)0
Replies (2)
Leroy Merlin South Africa's replyOfficial
18 Nov 2025, 09:02Dear Dalene
Thank you for bringing your concerns regarding your order to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Sincerely
Phakamisa
Thank you for bringing your concerns regarding your order to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Sincerely
Phakamisa
Leroy Merlin South Africa's reply18 Nov 2025, 09:02
Official
Dear Dalene
Thank you for bringing your concerns regarding your order to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Sincerely
Phakamisa
Thank you for bringing your concerns regarding your order to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Sincerely
Phakamisa
DO
Dalene O's updateReviewer Update
20 Nov 2025, 10:32 I am extremely annoyed. I was promised that my order would be delivered today after 14h00, yet nobody bothered to contact me to inform me that it was delayed. When I checked the order, the status is still showing as “in transit.” I have already taken leave to be available, and now I will have to waste another leave day. The way this company treats its clients is simply not acceptable.
DO
Dalene O's update20 Nov 2025, 10:32
Reviewer Update
I am extremely annoyed. I was promised that my order would be delivered today after 14h00, yet nobody bothered to contact me to inform me that it was delayed. When I checked the order, the status is still showing as “in transit.” I have already taken leave to be available, and now I will have to waste another leave day. The way this company treats its clients is simply not acceptable.