TO
Tobie O
1 reviews | Active since Jan 2017
19 Aug 2021, 16:24
Stay away
Their "online" business is an absolute shambles. I have been waiting for more than the stated week for a delivary which is not forthcoming.
Speaking to the call centre is a joke, after hanging on three times for more than 15 minutes, speaking to.3 different people (including the manager) there are now spesial arrangements being made. Hiwever, if I did not follow.up relentlesly the order would only be delivered 10 days after being placed. Exscuses are that the stock is not captured correctly? Is that not their core business?????
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Replies (3)0
Replies (3)
Leroy Merlin South Africa's replyOfficial
19 Aug 2021, 16:38Hey Tobie,
We trust that you are well
We apologize for the bad experience, we'll continue to follow with the truck that has gone to get the stock from the store in Fourways and we'll revert back with feedback
We trust that you are well
We apologize for the bad experience, we'll continue to follow with the truck that has gone to get the stock from the store in Fourways and we'll revert back with feedback
Leroy Merlin South Africa's reply19 Aug 2021, 16:38
Official
Hey Tobie,
We trust that you are well
We apologize for the bad experience, we'll continue to follow with the truck that has gone to get the stock from the store in Fourways and we'll revert back with feedback
We trust that you are well
We apologize for the bad experience, we'll continue to follow with the truck that has gone to get the stock from the store in Fourways and we'll revert back with feedback
TO
Tobie O's updateReviewer Update
20 Aug 2021, 12:59Promises by two managers (call center and duty) not kept, even the above reply (we will revert with feedback) not done. This organisation does not understand logistics when it comes to online trading, this will impact their walk in business (I wont go there again).
TO
Tobie O's update20 Aug 2021, 12:59
Reviewer Update
Promises by two managers (call center and duty) not kept, even the above reply (we will revert with feedback) not done. This organisation does not understand logistics when it comes to online trading, this will impact their walk in business (I wont go there again).
Leroy Merlin South Africa's replyOfficial
21 Aug 2021, 11:59Good day, Tobie.
Thank you for taking our calls today.
We sincerely apologize for the inconvenience caused and the experience you had with us. We truly appreciate your business and we hope you will continue to give us opportunities to better serve you in the future.
Thank you for taking our calls today.
We sincerely apologize for the inconvenience caused and the experience you had with us. We truly appreciate your business and we hope you will continue to give us opportunities to better serve you in the future.
Leroy Merlin South Africa's reply21 Aug 2021, 11:59
Official
Good day, Tobie.
Thank you for taking our calls today.
We sincerely apologize for the inconvenience caused and the experience you had with us. We truly appreciate your business and we hope you will continue to give us opportunities to better serve you in the future.
Thank you for taking our calls today.
We sincerely apologize for the inconvenience caused and the experience you had with us. We truly appreciate your business and we hope you will continue to give us opportunities to better serve you in the future.