STAY AWAY!!

I bought a Gardena product from the online store, it arrived sealed in the stores packaging but the Gardena box was in a terrible condition, opened, missing parts, no manual, a big disappointment and I returned the product. Where is the quality control, how do you ship an item in such a condition to a client, where is the conviction. Anyway a few days later the store confirmed they have received the product that I've sent back that they will be refunding me. This was 19-Jan and after many phone calls and emails I am still waiting on the refund to my credit card. Today I've again followed up and was told that I need to call my bank for their refund to clear. What!? I wish I had checked hellopeter before ordering from Leroy Merlin. Never again.