staff need to be more efficient and helpful

The staff at Leroy Merlin Boksburg needs to be more efficient and more helpful as well. I visited the store on 6 Feb 2021, and profusely looked for someone to assist me, and when I went to the collection point, there was no guidance as to who is next in line, what the protocol is in terms of collection of my items, etc. I also waited a while for my item to be brought to me