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Nobuhle N

1 reviews | Active since Feb 2011

04 Feb 2024, 10:05

Staff member asking for drugs?

Yesterday, 3 February 2024, I went into Leroy Merlin Little Falls.. bought 1 box of torso beige tiles, spoke to the tile guy about my vinyl that I had at home and he was sooo lovely. Paid, went to my car and moved it to the loading/collection zone outside. Went in to give the receipt, told them my car, everything fine.

I was waiting for about 10mins, the crane came out, they found my car. I get out of my car, open the boot as they approach.. A guy I have never met, driving the crane approaches me with “Why do you look so angry”, I am gobsmacked by this because I haven’t even spoken to him, he repeats this a couple of times & say look I’m not. I realise the tiles won’t fit into the boot so I lay my seats down and ask him to put the adhesive in the boot then the tiles in the back seat, he didn’t even hear me say please because he was going off at how angry I look??? Then he says “say please”. Like I felt like leaving everything there & going him because what was that? Once he is done loading the items, I say thank you. I walk over to my drivers door and he shouts “My sister do you smoke ****?”. The security guard who was there is my witness. I said no and just got in and left. This was at 12:22. I even checked the time because I was so upset by this.

How disgusting is this behavior from your staff?? I’ve been to the Leroy Merlin in Fourways and have never been treated with so much disrespect. What is the code of conduct at Little falls???

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply05 Feb 2024, 10:54
Official
Good day Nobuhle

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you. 

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Nobuhle N's update13 Feb 2024, 11:35
Reviewer Update
The matter has been resolved, thank you for the feedback and taking this seriously.