aB
alan B

1 reviews | Active since Feb 2010

11 Feb 2020, 17:30

Staff may as well be customers

Your staff to customer ratio would be impressive if they were actually doing something. Plenty of staff are around but none seem to be able to help when needed. I flat out refuse to go back to your greenstone branch because the last 3 times I've been I've left empty handed because nobody is prepared to assist. Then on this past Friday I tried out your new Boksburg store and encountered the same issues. I did purchase some things this time though and then had a shocking experience when checking out, the cashier didn't know what she was doing and seemingly there were no supervisors around to assist her. I must have spent 20-30 minutes there while she was trying to figure out what was going on. I'll maybe give Boksburg another chance if I'm in the area, Builders are still far superior when it comes to customer service.

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply11 Feb 2020, 17:47
Official
Hello Alan, we are sorry for your experience. Our Boksburg teams are so new, and in the same breath we understand your frustration. We hope that next time you come around, we will have shown some improvement.  #va
aB
alan B's update11 Feb 2020, 23:08
Reviewer Update
Oh yeah? Whats your excuse for the Greenstone staff then? Also, because they are so new I'd expect extra supervisors around to assist when stuff goes wrong.