MN
Maryke N

1 reviews | Active since Oct 2022

25 Oct 2022, 16:45

Spare yourself the frustration and DON’T order online.

I wish I’d read the reviews here before ordering anything from the Leroy Merlin online store. They do really REALLY suck at trying to operate online and should maybe just stick to being an actual store. Ordered on 03/10/22. After 14days, contacted them. No stock. Had to chose replacement items. This was on the 17th. Today after enquiring where the order is, still no response. Waiting 3 weeks now (and counting)…I must agree with another reviewer, it must be a ****. Please spare yourself the obvious frustration, don’t order from their online store.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply27 Oct 2022, 08:23
Official
Dear Maryke,

Please accept my apology on behalf of Leroy Merlin. 
I am sorry to learn that your experience with the delivery of your order was less than satisfactory. 
We value our customers and exceptional service is always our priority. Please be advised that we are further investigating the matter. We will be in touch with you shortly