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Mohini F

1 reviews | Active since Jul 2016

18 Feb 2020, 13:19

Sorely Disappointed

Bought Mosaic tiles from Leroy Merlin, BIGGEST mistake ever, it ruined my bathroom, mosaic tiles are cracking & chipping in my shower. We notified the store, the HOD Mike inspected the tiles in my bathroom, said it was installed properly but the tiles were so brittle and he could easily break them between his 2 fingers, when he got back to the store, Mike changed his tune and blamed the tile fix that we purchased in-store and offered to replace the broken mosaics with the same inferior quality mosaics, Urisha at customer services not at all helpful from passing the buck to Mike to endlessly promising to escalate the matter to Sophie store team leader, for 3 weeks now we are being battered from pillar to post from Urisha to Mike & still nothing has been done by Leroy Merlin to rectify this only empty promises. Utterly disappointed with the poor quality of service and inferior quality of tiles promoted & sold by Leroy Merlin, expected so much better

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Replies (3)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply18 Feb 2020, 15:25
Official
Hello Mohini, we have noticed your concerns, thank you for raising it on our platforms. If you can please respond to our email, the team will help. #va
Leroy Merlin South Africa
Leroy Merlin South Africa's reply18 Feb 2020, 16:21
Official
Hi, the team have been doing their best. Mike came through to your place and agreed that the broken tiles need to be replaced and have been through the details with you since the 10th of Feb via a dedicated Whatsapp group. 

Urisha and Sophie, our store manager provided a solution; they will replace the damaged tiles and should you choose a different type you will pay in the difference. We will supply all the materials needed to correctly install the mosaics. Please may we ask that we transfer the communication to email so that we have one dedicated area to message and respond to you. Regards Vidya
MF
Mohini F's update18 Feb 2020, 18:51
Reviewer Update
The tiles sold by Leroy Merlin are of poor quality and will continue to break and chip if replaced which means that replacing it will be an ongoing cycle at our unending cost. Initially Urisha & Marshia agreed that we choose new tiles at no further costs and they will confirm with Mike about carrying the installation costs, Mike agreed that the tiles were of inferior quality but still insists on supplying the same tiles again. We have paid for installation of the tiles and installation of the shower doors but now have to fork out more money to remove and re-do the mess that Leroy Merlin has created with their sub standard poor quality tiles by paying for the removal of the broken tiles and the replacement of existing tiles that will be damaged in the process as well as the re-installations, but it's okay with Leroy Merlin to sell junk & if the customer is not happy, they just replace with more junk or the customer must pay again to fix their mess, is that how Leroy Merlin cares for their customers?