AM
Anthony M

1 reviews | Active since Jun 2015

01 Feb 2023, 11:48

Shoppers BEWARE of GENTECH Inverters. Be very aware!

On the 30/07/2022 I purchased a GENTECH 1600WATT HYBRID INVERTER (Gentech Trolley Inverter Solar 1600 Watt) from Leroy Merlin, Little Falls at R11,299. On the box, if my memory serves me correctly, it explicitly states "1 YEAR WARRANTY". On the 28/01/2023 (6 MONTHS LATER), I RETURNED THE FAULTY UNIT. Today, the 01/02/2023, I receive a phone call from the salesman at Leroy Merlin stating that the supplier (GENTECH) will NOT REPAIR THE UNIT because I, apparently, let the batteries run flat. Gentech will, however, replace both batteries at a cost of approximately R7000 for 2 X Entry Level Batteries. That means, in total, this RUBISH would cost me R18,299, not to mention the transport costs. The "WARRANTY" does not cover the batteries after 3 months. If you, Leroy Merlin and GENTECH thinks that I am simply going to leave it here, you're in for a surprise. This MADE IN CHINA GENTECH Invertor is, in my opinion and based on my experience, an INFERIOR PRODUCT and should be recalled and sold only in China and NOT in South Africa.

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Replies (5)
AM
Anthony M's update01 Feb 2023, 16:57
Reviewer Update
Complaint also lodged with SA Comsumer Complaints on 01/02/2023 at 16h50 ( ***)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply03 Feb 2023, 08:57
Official

Good day Anthony

 

Hope you are well

 

Thank you for contacting us and also apologies for the late reply 

 

Please note that I have escalated this to the HOD of the electrical department  for further assistances 

 

 

 

 

Leroy Merlin South Africa
Leroy Merlin South Africa's reply03 Feb 2023, 09:31
Official

Good day Anthony 

 

Please note that I have enquired with the HOD  he advised that  you need to come to the store to get that Voucher  

 

Thank you very much for understanding  and being patient with us  and once more thank you for accepting our apology 

 

Please do rate my service 

 

Have a lovely day and stay blessed 

Leroy Merlin South Africa
Leroy Merlin South Africa's reply03 Feb 2023, 09:48
Official

Please note that when you get t o the store you can ask  for Katlego who is the HOD  for the electrical department at Littlefalls and if you do not mind you can also show  them the  communication as the proof and go the CRM  department to get the voucher 

 

 on rating my service there an email that  you are going to get  after the ticket being solved that advised  you to rate the service 

Leroy Merlin South Africa
Leroy Merlin South Africa's reply03 Feb 2023, 10:26
Official

😊️It a pleasure