1 reviews | Active since Jun 2015
Shoppers BEWARE of GENTECH Inverters. Be very aware!
On the 30/07/2022 I purchased a GENTECH 1600WATT HYBRID INVERTER (Gentech Trolley Inverter Solar 1600 Watt) from Leroy Merlin, Little Falls at R11,299. On the box, if my memory serves me correctly, it explicitly states "1 YEAR WARRANTY". On the 28/01/2023 (6 MONTHS LATER), I RETURNED THE FAULTY UNIT. Today, the 01/02/2023, I receive a phone call from the salesman at Leroy Merlin stating that the supplier (GENTECH) will NOT REPAIR THE UNIT because I, apparently, let the batteries run flat. Gentech will, however, replace both batteries at a cost of approximately R7000 for 2 X Entry Level Batteries. That means, in total, this RUBISH would cost me R18,299, not to mention the transport costs. The "WARRANTY" does not cover the batteries after 3 months. If you, Leroy Merlin and GENTECH thinks that I am simply going to leave it here, you're in for a surprise. This MADE IN CHINA GENTECH Invertor is, in my opinion and based on my experience, an INFERIOR PRODUCT and should be recalled and sold only in China and NOT in South Africa.
Good day Anthony
Hope you are well
Thank you for contacting us and also apologies for the late reply
Please note that I have escalated this to the HOD of the electrical department for further assistances
Good day Anthony
Hope you are well
Thank you for contacting us and also apologies for the late reply
Please note that I have escalated this to the HOD of the electrical department for further assistances
Good day Anthony
Please note that I have enquired with the HOD he advised that you need to come to the store to get that Voucher
Thank you very much for understanding and being patient with us and once more thank you for accepting our apology
Please do rate my service
Have a lovely day and stay blessed
Good day Anthony
Please note that I have enquired with the HOD he advised that you need to come to the store to get that Voucher
Thank you very much for understanding and being patient with us and once more thank you for accepting our apology
Please do rate my service
Have a lovely day and stay blessed
Please note that when you get t o the store you can ask for Katlego who is the HOD for the electrical department at Littlefalls and if you do not mind you can also show them the communication as the proof and go the CRM department to get the voucher
on rating my service there an email that you are going to get after the ticket being solved that advised you to rate the service
Please note that when you get t o the store you can ask for Katlego who is the HOD for the electrical department at Littlefalls and if you do not mind you can also show them the communication as the proof and go the CRM department to get the voucher
on rating my service there an email that you are going to get after the ticket being solved that advised you to rate the service
😊️It a pleasure
😊️It a pleasure
