Shoddy service from service provider!

I bought an online installation voucher from Leroy Merlin for burglar door installation. The installation was assigned to a company called Juspropa. They assigned an assessor to come install the door and indicated that I need to pay a further R650 as welding needed to be done. I protested because how else will a burglar door be installed except through welding. They then indicated that there is more material needed and went down to R300, which I paid because I needed the work done.

They sent a Technician who didn’t have welding equipment with him and had to travel more than 50km to collect welding equipment. He came after 5pm but when he finished he didn’t test the door. The main door couldn’t close and I had to call him from the freeway.

He came back, tested the door and indicated that he didn’t cater for the space for the handle cover when he did his measurements. He said he will take the cover and fix it to properly to ensure the door closes. We had an appointment, I postponed because I had an emergency. We then scheduled for 19 July, of which he didn’t pitch nor apologise. I called the receptionist lady who I was dealing with to confirm the time the Technician is coming today as I am traveling in and out during my leave period. She told me that she can’t get hold of the guy & she is on leave. I asked who the owner of the company is and indicated that I find the company unprofessional. She put the phone down on me.