cS
charissa S
1 reviews | Active since Apr 2026
02 Apr 2026, 13:23
SHOCKING SERVICE - OUTSOURCE ****
The online shopping is a **** - the services are outsourced to unprofessional suppliers or sellers as they are called. Delivery scheduled not contacted that it would not be done. I called Leeroy Merlin - I was sent back to the seller who advised that his area is running behind schedule. I called again and was assisted by the same *********** staff member. The account manager is apparently not answering a call. HOW DOES A COMPANY LIKE THIS FUNCTION?
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Replies (2)
Leroy Merlin South Africa's replyOfficial
02 Apr 2026, 15:45Dear Charissa,
Thank you for bringing this to our attention.
We sincerely apologize for the frustrating experience you’ve had with your order and the lack of communication regarding your delivery. We fully understand how disappointing this must be, especially after having to follow up multiple times without receiving clear assistance.
While we do work with various sellers, this does not take away from our responsibility to ensure you receive a seamless and professional service. Your experience is not in line with our standards, and we truly regret the inconvenience caused.
Please be assured that we are escalating this matter with both the seller and the relevant internal teams to urgently address the delay and lack of response. We will ensure that you receive proper feedback and a way forward as soon as possible.
We appreciate your feedback, as it helps us improve our service and address gaps with our partners.
Thank you for bringing this to our attention.
We sincerely apologize for the frustrating experience you’ve had with your order and the lack of communication regarding your delivery. We fully understand how disappointing this must be, especially after having to follow up multiple times without receiving clear assistance.
While we do work with various sellers, this does not take away from our responsibility to ensure you receive a seamless and professional service. Your experience is not in line with our standards, and we truly regret the inconvenience caused.
Please be assured that we are escalating this matter with both the seller and the relevant internal teams to urgently address the delay and lack of response. We will ensure that you receive proper feedback and a way forward as soon as possible.
We appreciate your feedback, as it helps us improve our service and address gaps with our partners.
Best regards,
Leroy Merlin South Africa's reply02 Apr 2026, 15:45
Official
Dear Charissa,
Thank you for bringing this to our attention.
We sincerely apologize for the frustrating experience you’ve had with your order and the lack of communication regarding your delivery. We fully understand how disappointing this must be, especially after having to follow up multiple times without receiving clear assistance.
While we do work with various sellers, this does not take away from our responsibility to ensure you receive a seamless and professional service. Your experience is not in line with our standards, and we truly regret the inconvenience caused.
Please be assured that we are escalating this matter with both the seller and the relevant internal teams to urgently address the delay and lack of response. We will ensure that you receive proper feedback and a way forward as soon as possible.
We appreciate your feedback, as it helps us improve our service and address gaps with our partners.
Thank you for bringing this to our attention.
We sincerely apologize for the frustrating experience you’ve had with your order and the lack of communication regarding your delivery. We fully understand how disappointing this must be, especially after having to follow up multiple times without receiving clear assistance.
While we do work with various sellers, this does not take away from our responsibility to ensure you receive a seamless and professional service. Your experience is not in line with our standards, and we truly regret the inconvenience caused.
Please be assured that we are escalating this matter with both the seller and the relevant internal teams to urgently address the delay and lack of response. We will ensure that you receive proper feedback and a way forward as soon as possible.
We appreciate your feedback, as it helps us improve our service and address gaps with our partners.
Best regards,
cS
charissa S's updateReviewer Update
02 Apr 2026, 16:35Thank you, unfortunetly the seller called & clearly doesn't take the matter seriously. He advised that either I get a refund! That will take 5 working days or have to wait on a public holiday tomorrow. The escalation clearly didn't work. My advise is to remove the seller from your platform.
cS
charissa S's update02 Apr 2026, 16:35
Reviewer Update
Thank you, unfortunetly the seller called & clearly doesn't take the matter seriously. He advised that either I get a refund! That will take 5 working days or have to wait on a public holiday tomorrow. The escalation clearly didn't work. My advise is to remove the seller from your platform.