LF
Liz F

1 reviews | Active since Sept 2020

14 Feb 2022, 11:42

Shocking service from Leroy Merlin

On 22 October 2021 I ordered 2 cupboards from Leroy Merlin in Fourways. I requested someone to assemble the units. At the time I was not aware that the salesman had not charged me for the assembly. He had given me his phone number but I could never get through to him so I had to go back. A week later the parts were delivered and a week after that the installer came to assemble the cupboards. About half an hour into the procedure I realised the one he was assembling was not the right one, so the installer had to abandon the assembly. Weeks passed before the right delivery was made and the n at least another week elapsed before the installer came back. He had almost completed the job when he announced the *****s he needed were not in the box, but, he said, he could supply them out of his own stock. Already fed up with the delay I paid him the R100 he asked for for the *****s. He completed the job. I was raining so he did not clear up the mess or take any of it away. More weeks passed. Eventually he came back, after the company insisted, to take away the wrong parts and all the packaging. I shall never go back to Leroy Merlin. Simply appalling service, the likes of which I have never experienced during my long life. Liz

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply14 Feb 2022, 13:56
Official
Good day Liz  


We do appreciate you taking out the time to provide us with your feedback on this experience.


Please note these concerns will be addressed accordingly  with the relevant departments .