Shocking Service from Leroy Merlin

I made an online purchase on 15.12.2023. Of the 3 items I ordered I was told (after paying for them?) that 2 of the items were no longer in stock (even though the website allowed me to select and pay for them? Le Roy Merlin said they will refund me for the 2 items that were out of stock and which were not dispatched to me. Today is the 08.01.2024 and I still haven't received my refund for the 2 items. When I contact them no one seems to know what is going on. One person says they refunded me on 15.12.2023 into and HSBC bank account (not mine?) another person says the request for a refund has not been sent through to the relevant department. Some of the people I have dealt with: Musa Manganyi, Mpho Mtshingila, Ntokozo Khanyile - all of whom have not been able to successfully get me my refund paid out. I am beginning to think that I am never going to see the money I paid Leroy Merlin for the 2 items I never received and that maybe it's all just a ****!