Shocking service from Leroy Merlin

Made an online purchase of 6 bottles of 5L Pool Acid. The product watered down and ineffective. After using 2 x 5L it made zero impact on the HP levels.

I submitted a return and refund request online for the 4 bottles of 5L pool Acid. I was advised that I had to return the items at MY OWN COST of R186.00 to a third party supplier, and that I had to deal directly with the 3 party supplier. When I ordered online through the Leroy Merlin website, I contracted to Leroy Merlin for this transaction. My payment was also made directly to Leroy Merlin fir this transaction. No where on the website or in the purchase transaction process did it state that if you are unhappy with your purchase, you need to deal directly with a 3rd party supplier. I did not enter into an online transaction with the 3td party supplier. This transaction and payment was done directly with Leroy Merlin. Leroy Merlin will not allow me to return the inferior product to the closest store as they should be doing the return and refund. They contracted with the 3rd Party, not me.

Leroy Merlin are misleading the public with the online website. They are *****ing from their clients and making it bear impossible to do a return and eefund. They are happy to take your money and then pass the buck. Absolutely shocking and disturbing from a big company like this