GL
Gita L

1 reviews | Active since Jan 2019

01 Aug 2019, 07:03

Shocking Service Delivery

Leroy Merlin Greenstone - I'm appalled by their service delivery. On 21/07 I made a purchase for delivery on 27/07. This delivery did not arrive on the said date. On Monday 29/07 around 3pm I called to find out what happened to the delivery & only to be told that no deliveries occur on a saturday and that this would be delivered on the fflg Monday. The lady in charge of deliveries was helpful, but, I was informed that the sliding mirror wardrobe doors incl in the order, there was no stock of & neither were they aware of my request to have it cut to size. Sibusiso the salesman at the time, whom I spoke to on Tuesday 24/07 informed me that the doors are being arranged to be cut, which will be done on Friday 26/07 in order to be delivered on Saturday. Deliveries advised that there were no doors in stock which was holding up my delivery. Really!! Thats not what the salesman said. Nonetheless I received part order on Tuesday 30/07 & to date still waiting for the sliding mirror wardrobe doors. Not even a courtesy call from the salesman to let me know what was happening. I purchased building material again on Saturday 27/07 & delivery shouldve been made yesterday 31/07, and yet again still waiting. No courtesy call. I had to call again to find out whats happening to my order and still waiting for a call back. Very disappointing service, customer experience is certainly not a pleasant one. I expected better as a customer. Building renovations has been halted as a result of their poor service delivery :(

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply01 Aug 2019, 09:51
Official
Hi Gita, if you can please contact Jillian, the buyer for this department. Her email address is ***. Please provide your contact details, she will call you immediately and resolve this. We're always about good customer service and happiness, so please allow us to fix this.