Shocking service

I placed an order for two bathroom mats on the 7th of October, with the expectation that delivery would occur on the 10th of October, as communicated to me. However, the 10th came and went without any delivery. Upon following up, I was informed that the delivery had been rescheduled to Monday, the 14th. I then cancelled the order.

What I find puzzling is how overseas orders I’ve placed with other companies arrive within a week, yet this local delivery has encountered such delays. I then ordered bathroom mats from Makro on Sunday evening, and they were delivered the very next day before midday.

Moreover, after reviewing feedback on Hellopeter and your Facebook page, it seems this is not an isolated incident, which raises serious concerns about your company’s service standards.

I also sent an email on the 17th of October regarding a refund, but as of today, the 23rd, I have not received any response.

I would appreciate your prompt attention to this matter and a resolution regarding my refund