Shocking Service and Broken Promises
I ordered goods online from Boksburg Leroy Merlin and paid for them on the 21st February. I then tried to follow up by phone and email and received replies that my query is being attended to. Today on the 3rd March, the matter is still not resolved as I am told the order is at Greenstone when I specifically ordered from Boksburg knowing that Greenstone have none. At the moment I am holding on for the 4th person I have spoken to in the last one and a half hours (yes, that is how long I have been trying to sort this mess) with no luck.
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Replies (3)0
Replies (3)
Leroy Merlin South Africa's replyOfficial
03 Mar 2022, 17:02Good day, Roslyn.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with us was less than satisfactory. We have escalated your query to the relevant department and we will revert back to you shortly.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with us was less than satisfactory. We have escalated your query to the relevant department and we will revert back to you shortly.
Leroy Merlin South Africa's reply03 Mar 2022, 17:02
Official
Good day, Roslyn.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with us was less than satisfactory. We have escalated your query to the relevant department and we will revert back to you shortly.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with us was less than satisfactory. We have escalated your query to the relevant department and we will revert back to you shortly.
's updateReviewer Update
03 Mar 2022, 18:12Well - it took one person who cares and is excellent to finally sort out my problem. I spoke to Mpumalelo who went out of her way to bend the system and get something done. I would like to thank her for going the extra mile when no one else could do more than make empty promises that they are looking into the problem instead of solving it. THANK YOU MPUMALELO. It is a pity that it took me so much frustration and time to get to you.
's update03 Mar 2022, 18:12
Reviewer Update
Well - it took one person who cares and is excellent to finally sort out my problem. I spoke to Mpumalelo who went out of her way to bend the system and get something done. I would like to thank her for going the extra mile when no one else could do more than make empty promises that they are looking into the problem instead of solving it. THANK YOU MPUMALELO. It is a pity that it took me so much frustration and time to get to you.
Leroy Merlin South Africa's replyOfficial
04 Mar 2022, 08:58Hi, Roslyn.
We apologies for all the inconveniences caused by this and really appreciate you taking the time out to share your experience with us — and we agree, MPUMELELO is truly a gem to have on our team! We look forward to working with you again in the future!
We apologies for all the inconveniences caused by this and really appreciate you taking the time out to share your experience with us — and we agree, MPUMELELO is truly a gem to have on our team! We look forward to working with you again in the future!
Leroy Merlin South Africa's reply04 Mar 2022, 08:58
Official
Hi, Roslyn.
We apologies for all the inconveniences caused by this and really appreciate you taking the time out to share your experience with us — and we agree, MPUMELELO is truly a gem to have on our team! We look forward to working with you again in the future!
We apologies for all the inconveniences caused by this and really appreciate you taking the time out to share your experience with us — and we agree, MPUMELELO is truly a gem to have on our team! We look forward to working with you again in the future!