SG
SALLY G
1 reviews | Active since Mar 2012
07 Jan 2026, 09:28
Shocking Service
At the beginning of December, I received my washing line that I ordered online. Inside the wrapping there were 3 washing lines. I contacted Leroy Merlin and they said that they would arrange to pick up the 2 washing lines. I waited 2 Saturday mornings for them to pick up. No one came. It is now the 7th of January. I have tried phoning Boksburg Store to speak to a manager - 8 minutes on hold and never got put through to a manager.
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Replies (2)0
Replies (2)
Leroy Merlin South Africa's replyOfficial
10 Jan 2026, 15:36Hi Sally
We sincerely apologise for the inconvenience and frustration you have experienced. This is certainly not the level of service we strive to provide.
will contact you shortly .
Thank You
We sincerely apologise for the inconvenience and frustration you have experienced. This is certainly not the level of service we strive to provide.
will contact you shortly .
Thank You
Leroy Merlin South Africa's reply10 Jan 2026, 15:36
Official
Hi Sally
We sincerely apologise for the inconvenience and frustration you have experienced. This is certainly not the level of service we strive to provide.
will contact you shortly .
Thank You
We sincerely apologise for the inconvenience and frustration you have experienced. This is certainly not the level of service we strive to provide.
will contact you shortly .
Thank You
Leroy Merlin South Africa's replyOfficial
10 Jan 2026, 15:44Hi Sally
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the department on your order and will be in contact with you soonest.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the department on your order and will be in contact with you soonest.
Leroy Merlin South Africa's reply10 Jan 2026, 15:44
Official
Hi Sally
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the department on your order and will be in contact with you soonest.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the department on your order and will be in contact with you soonest.