Shocking Service

Shocking customer service on the 07th Aug 2021. I DM the company's twitter page on the same day as per below and they promised to attend to the matter but no response, since. *********************************************************************************** Dears. I trust you are well. I'm so sad that I have to write such a message about the Little Falls branch (which ordinarily impresses me whenever I visit the store. Today, I had an extremently distasteful experience at the hands of a "Tools Department manager" who refused to give out his name. But as per the cashier (Rethabile) the gentleman's name is Bethis. So, what had happened is that I visited the store to purchase vacuum filter bags, upon searching for the ones that would fit my model, I found them under the price tag of R110. However, to my surprise when I reach the paypoint and scanned the producct in my hand using the app on my phone to pay, the amount showed as R278. I explained the discrepency to the lady assisting at the self service section, and she advised that I must return to the shelf and take a picture of the item and the price where I found it, then return to the cashiers instead. In a hurry, I duly did, returned to Rethabile the cashier and relayed the story. She then called the tools department manager, who checked and confirmed that the product I had in my hand is indeed placed under the R110 price tag, however he would not give it to me at that price, instead he says the correct price is R248. I disputed this as this now means there are three different prices. R110, as I found the prodcuct, R278 as per the scanned price on the app, and R248 as per the tools department manager. We had an argument, about the resolution of this matter and having explained to both Rethabile and tools deparment manager that I do not have time since I need to rush my son to class at 10:30 am. This argument started around 10:10 until 10:37, meaning my son muissed the class. I really wanted to buy the product, bit due to time and matter not being on my side. I asked the people I was dealing with if they could give me their names. Rethabile duly did, but the manager refused even though I explained to him I wanted to relay my experience at the store and have names of the people that I dealt with.

I'm really dissapointed at this and especially because it is a person in a superior position that gave such an appalling customer experience and seemingly suggesting that I should therefore leave the store if I cannot take the product at a price not displayed.

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