RW
Rebecca W
1 reviews | Active since Feb 2020
12 Feb 2020, 08:26
Shocking Online service
I ordered a present for my husband online and went to collect it one day later, and my order was not ready even though they advertise it will be ready within two hours of ur order! I had wait for 45 mins, struggling with my 7 months son. There website advertise it as quick and easy! Honestly would have been easier for me to go straight into the store! To top it off, I have sent an email to their customer service and now 3 weeks later and I have heard nothing! Such a horrific experience!
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Replies (2)
Leroy Merlin South Africa's replyOfficial
12 Feb 2020, 11:04Morning Rebecca, we are sorry for your experience. We will look into your order and confirm via email. #va
Leroy Merlin South Africa's reply12 Feb 2020, 11:04
Official
Morning Rebecca, we are sorry for your experience. We will look into your order and confirm via email. #va
Leroy Merlin South Africa's replyOfficial
12 Feb 2020, 11:37Hi Rebecca, the team have been in contact with you today. They have confirmed you have received the stock. Thank you for bringing your concerns to the surface, it brought out the kinks in our system and we were able to address it. We are sorry for your experience. Have a good day.
Leroy Merlin South Africa's reply12 Feb 2020, 11:37
Official
Hi Rebecca, the team have been in contact with you today. They have confirmed you have received the stock. Thank you for bringing your concerns to the surface, it brought out the kinks in our system and we were able to address it. We are sorry for your experience. Have a good day.