AE
Adrian E
1 reviews | Active since Dec 2019
07 Dec 2023, 09:48
Shocking online sales
An order I placed online in November was cancelled with no reason given. No refund to date a month later despite trying to escalate.
Second order placed early December for timber. Payment confirmed, but the order doesn't reflect on their portal.
Their support doesn't respond to emails. The phone support is so badly designed it's impossible to find someone, and it cuts you off after asking you for contact details.
These folk should stick to in-store business because their online logistics is abysmal. Although to be honest they rarely have the goods I need in store either. I moved to Leroy because of the poor service from competitors but at least with them they didnt' take my money and not deliver.
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Replies (3)0
Replies (3)
Leroy Merlin South Africa's replyOfficial
07 Dec 2023, 15:17Good day Adrian
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our services was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our services was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that we will be in direct contact with you.
Leroy Merlin South Africa's reply07 Dec 2023, 15:17
Official
Good day Adrian
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our services was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our services was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that we will be in direct contact with you.
AE
Adrian E's updateReviewer Update
08 Dec 2023, 12:22I appreciate the response on this portal, but nobody has made any contact with me yet, not even a courtesy email. Leroy Merlin owes me a fair amount of money and / or goods which is not being honoured.
AE
Adrian E's update08 Dec 2023, 12:22
Reviewer Update
I appreciate the response on this portal, but nobody has made any contact with me yet, not even a courtesy email. Leroy Merlin owes me a fair amount of money and / or goods which is not being honoured.
AE
Adrian E's updateReviewer Update
09 Dec 2023, 08:31Update. No response from anyone on my email or on the phone. A very polite gentleman responded on Facebook after I started spamming their posts. Turns out that both my orders had been cancelled due to lack of stock. One sent a notification without a reason, the other had me guessing. I've experienced multiple stock issues with LM to the point that I think they just stick a whole lot of stuff up on their portal without linking it to their stock management systems hoping to catch customers. Whoever has set up their ecommerce business should be summarily dismissed because it is shredding their brand, you just have to go onto Facebook to see how many angry customers they have.
AE
Adrian E's update09 Dec 2023, 08:31
Reviewer Update
Update. No response from anyone on my email or on the phone. A very polite gentleman responded on Facebook after I started spamming their posts. Turns out that both my orders had been cancelled due to lack of stock. One sent a notification without a reason, the other had me guessing. I've experienced multiple stock issues with LM to the point that I think they just stick a whole lot of stuff up on their portal without linking it to their stock management systems hoping to catch customers. Whoever has set up their ecommerce business should be summarily dismissed because it is shredding their brand, you just have to go onto Facebook to see how many angry customers they have.