Wvdn
Wynand van der net

1 reviews | Active since Feb 2010

03 Nov 2021, 16:39

Shocking (Lack of) Service from Leroy Merlin

If I could rate them lower I would. Totally pathetic service from the moment you walk into the store...pay for tiles and it takes 45 minutes to get them checked out from their collections depot....on the same day book granite tops....24th October....decent price so you ask how many days and they say 4-5 days....arrange for this they come through for final measurements 29th October....they will get back to you and let you know....I run around on 3rd November eventually I find the contractors and they now say only 12th November, every time I book and then need to cancel electricians and plumbers....what kind of a service is this, had they been honest and up front with me from the start I would have gone to someone else in a flash, but now deposits paid so they have you at their mercy and you can do absolutely nothing about it and they really just don't care....stay away from these guys, they have no idea what they doing!!!!!

0
Replies (3)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply04 Nov 2021, 07:42
Official
Hey Wynand,

I trust that you are well

So sorry to hear about your bad experience, we'll definitely look into the matter and we'll revert back with feedback 

Wvdn
Wynand van der net's update09 Nov 2021, 15:18
Reviewer Update
It has now been another week and still no indication that anything is being done...simply a whole lot of the above "we will look into the matter" but no action.....
Leroy Merlin South Africa
Leroy Merlin South Africa's reply12 Nov 2021, 10:43
Official
Good day Wynand 

We will be contacting you shortly with feedback.