CS
Chrystal S

1 reviews | Active since Apr 2015

15 Aug 2025, 16:09

Shocking delivery service.

Purchased a Geyser from Leroy Merlin on the 12 August 2025 with the Delivery set as the 15 August 2025. On the 14th of August 2025, I called Leroy Merlin to confirm the delivery of the item dated the 15th I spoke to Florah who escalated the matter to Ayanda Duze. Upon speaking to Ayanda she told me that unfortunately they are not delivering the item because they didn't deliver in the area on a daily basis. I then mentioned to her that it is unacceptable as there were no conditions stated to the delivery date regarding the area when the date was stipulated. I told her that i expected the delivery on the 15th as the site had mentioned. Ayanda advised that she'd arrange this with the store and get back to me. I never received a call back from Ayanda, I had to follow up with Leroy Merlin yet again and again. I called multiple times just to hear that the matter is being escalated each time. At 15:37 today (15August 2025) I received a call from Clement Thabang stating that "UNFORTUNATELY" the item can only be delivered on Monday. After being given the run around yesterday and today the entire day and only to hear at this time that the order can only be delivered on Monday is unacceptable. Had I been informed informed earlier in the day i would have collected the item myself.

The service is shocking!!!!

If the item is not delivered today15 August 2025, then considered the order cancelled, refund my money immediately - I will order the item elsewhere and have it delivered same day.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply15 Aug 2025, 16:27
Official
Hi Crystal

We are sorry to hear about your recent experience with us. You deserve much better service than what you received, and I completely understand your frustration.  
We’re looking into your order and will contact you shortly.

Thank You