Shocking Customer Service!!! (want to give negative 5 stars)

My experience with Leroy Merlin Boksburg This companies service right at beginning was excellent. However, the last few times dealing with them it has gone to absolute trash and extremely disappointing customer service. I saw they had advertised an Einhell Stationary Planer on their website, and I decided to buy one. On going into the store on 23/04/2022, I was informed that it needs to be a special order because it is a locked order supplier. The salesperson then said we need to pay a 50% deposit to secure order of which I did. He said it will take 7 – 14 days for delivery and on order form it gave a delivery date as 06/05/2022. When following up on the 06th I was informed by a duty manager that they are not selling the item anymore and it was discontinued. I went to the store myself. Alfred (duty manager) informed me that it was not discontinued but there is a problem with the supplier, and he is not sure why but will find out the next day. The next day he phoned and said order will arrive in 3 days’ time on Friday 13/04/2022 since the stock was sitting in storage in Cape Town. Nothing on Friday and he then said stock will arrive on Monday 16th. Nothing. Followed up yesterday and he said still waiting and sent me photo of order details which now suddenly states that delivery is the 24/05/2022 which is yet another week away. I have threatened to take my money back but every time I am given hope that it will arrive soon which does not seem to be the case. Every time they tell me No, please take my number and WhatsApp and call me. They do not answer these at all or sometimes only days later. The whole reason I need the piece of equipment is to sort out and straighten the melamine boards which I also bought at LM and asked them to cut for me which all came out skew and not on size which means my project does not fit together everywhere. I have spent an insane amount of money at LM already for my renovations, however I am now going to take my business back to my old supplier just down the road. I am extremely disgusted at the level of customer service, which was given, and it looks like certainly that LM does not care about customer service, and they do not need my money. This company really needs a serious introspection on customers and service given to them. P.S. Still waiting for feedback asked today which has not been addressed.