SHOCKING CUSTOMER SERVICE

I placed an order on their website (and ofcourse paid immediately). I have been in contact with them regularly regarding delivery. They committed to delivery on a specific day and i confirmed the day before (which i have in writing). In the early hours of the delivery day i received a message to say that the delivery will not be happening. Once again, i was in contact with them more or less daily regarding the delivery - a specific date was committed to. I AGAIN confirmed the delivery a day or two before delivery date committed to and they responded to confirm. And then in the early hours of the next morning i received an email saying simply this "We regret to inform you that due to an error in our manufacturing process, a wrong order was made. We kindly apologise. We have processed a full refund for you"

This is unfortunatley not the first time i have had a bad experience with Leroy Merlin. I do not understand why they associate with partners who have ZERO customer service and think it is ok to take ALOT of money from their customers - keep it for 3 weeks - confirm delivery and then suddenly claim it cannot be delivered and you will be refunded in a message on a website?? This is bordering on theft - take my money - earn interest on it for 3 weeks and then tell me i must wait 'the standard bank period' to receive my refund??!!

ZERO customer service. ZERO ethics. ZERO accountability (they send emails apologising and promising account managers will contact you and (not surprisingly) i am yet to receive said phone call)