Shocking customer service & experience.

On the 14th January I purchased online a Einhell Tc-Tw 100 Rolling Cabinet (which was available and in stock) I was where called some days after from someone at Leroy Merlin, saying that this item was no longer in stock, but they would offer me another cabinet I have made several calls and emails to the contact centre asking for progress and when I can expect the cabinet. But still no replies or confirmation , i finally go hold of someone on the call center after 38 min on the line, i requested a refund and still have not had any feedback, i have also sent several emails to '***' but no reply or response Please read your values & fund me my money, this is unacceptable