Shocking customer service after delivery of broken items.

If I could give 0 stars I would. Shocking customer service! I ordered pots online, 5 of them arrived damaged. I have tried for almost 2 weeks to get a refund or stock that isn’t damaged to be replace the ones delivered but my emails get ignored a lot of the time and nothing has been done as of yet. To deliver 5 chipped pots is shocking within itself but to not respond in a timely matter to a customer, nor give a refund or any idea of when a refund might be, is just not acceptable. It shows complete incompetence, unprofessionalism and is theft ! I would strongly suggest people do not shop online at Leroy Merlin because if you have an issue, they will not rectify it.