Shocking customer service
Ordered 2 doors, both damaged, called them left a message, no call back, sent an email to customer services, took 3 days to respond and a month to collect the doors, then sent 1 replacement, eventually after time got the 2nd one, however doors have been hung and in 6 months 1 is warped, they called back and said warranty is 6 months and will not replace even though website says warranty is 12 months, they blamed us for not been hung properly, asked a manger to call us, no call, was asked to do a survey on customer service and complained and asked for a call back! 7th Feb. Still waiting, absolutely shocking. DO NOT USE THIS COMPANY!!!
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Replies (3)
Leroy Merlin South Africa's replyOfficial
25 Feb 2022, 08:39Good day Helen
Thank you for reaching out to us,
Please note that we will be following up with the relevant department on your request, And will be in contact with you accordingly.
Thank you for reaching out to us,
Please note that we will be following up with the relevant department on your request, And will be in contact with you accordingly.
Leroy Merlin South Africa's reply25 Feb 2022, 08:39
Official
Good day Helen
Thank you for reaching out to us,
Please note that we will be following up with the relevant department on your request, And will be in contact with you accordingly.
Thank you for reaching out to us,
Please note that we will be following up with the relevant department on your request, And will be in contact with you accordingly.
's updateReviewer Update
01 Mar 2022, 11:40Thank you so much, we received a call and this issue is being sorted
's update01 Mar 2022, 11:40
Reviewer Update
Thank you so much, we received a call and this issue is being sorted
Leroy Merlin South Africa's replyOfficial
01 Mar 2022, 11:51Good day Helen.
We would like to thank you for your patience and we are glad that this matter has been sorted out. We look forward to welcoming you back into our stores.
We would like to thank you for your patience and we are glad that this matter has been sorted out. We look forward to welcoming you back into our stores.
Leroy Merlin South Africa's reply01 Mar 2022, 11:51
Official
Good day Helen.
We would like to thank you for your patience and we are glad that this matter has been sorted out. We look forward to welcoming you back into our stores.
We would like to thank you for your patience and we are glad that this matter has been sorted out. We look forward to welcoming you back into our stores.