gS
garry S
1 reviews | Active since Oct 2015
13 Aug 2021, 19:23
SHOCKING
On the 28/7/2021 I bought and paid for a JOJO Slimline water Tank 1000ltr R 2 218.00 at Leroy Merlin Fouways and was told it was a special order and will be delivered on the 09/08/2021. After not receiving delivery of this i duly contacted the branch and have been shoved from pillar to post by everone there, and have gotten nothing but empty promises and been **** too. It is now 13/08/2021 and was told, promised and assured that it would be delivered by 5pm today. After waiting the whole day taking time off work, No delivery has been made, just excuse after excuse. To all that Shop At Leroy Merlin Fourways please be cautious as this could happen to you. After further investigations i have seen many negative reviews on other social media platforms. They take your money and do not deliver.
Helpful (0)
Replies (4)0
Replies (4)
Leroy Merlin South Africa's replyOfficial
13 Aug 2021, 19:31Hey Garry,
We trust that you are well
We do apologize for the bad experience, we'll definitely look into the matter first thing tomorrow morning and we'll contact you with feedback
We trust that you are well
We do apologize for the bad experience, we'll definitely look into the matter first thing tomorrow morning and we'll contact you with feedback
Leroy Merlin South Africa's reply13 Aug 2021, 19:31
Official
Hey Garry,
We trust that you are well
We do apologize for the bad experience, we'll definitely look into the matter first thing tomorrow morning and we'll contact you with feedback
We trust that you are well
We do apologize for the bad experience, we'll definitely look into the matter first thing tomorrow morning and we'll contact you with feedback
Leroy Merlin South Africa's replyOfficial
16 Aug 2021, 11:25Hey Garry,
We trust that you are well
We do apologize for the inconvenience, we are glad to hear that you were refunded. We are always looking to improve on our mistakes and ensure that we better our processes to improve the all-shopping experience for all our customers. Thank you for raising the flag and we do hope that you continue to shop with us and being a part of our family
We trust that you are well
We do apologize for the inconvenience, we are glad to hear that you were refunded. We are always looking to improve on our mistakes and ensure that we better our processes to improve the all-shopping experience for all our customers. Thank you for raising the flag and we do hope that you continue to shop with us and being a part of our family
Leroy Merlin South Africa's reply16 Aug 2021, 11:25
Official
Hey Garry,
We trust that you are well
We do apologize for the inconvenience, we are glad to hear that you were refunded. We are always looking to improve on our mistakes and ensure that we better our processes to improve the all-shopping experience for all our customers. Thank you for raising the flag and we do hope that you continue to shop with us and being a part of our family
We trust that you are well
We do apologize for the inconvenience, we are glad to hear that you were refunded. We are always looking to improve on our mistakes and ensure that we better our processes to improve the all-shopping experience for all our customers. Thank you for raising the flag and we do hope that you continue to shop with us and being a part of our family
gS
garry S's updateReviewer Update
16 Aug 2021, 13:43 I dont agree with -
And I Quote
"At Leroy we thrive to provide all our customers only the best service."
NOT TRUE ACCORDING ME EXPERIENCE!!
I was instructed by Sean(Branch Unkown) to go to Leroy Merlin Fourways for my refund and to see JP whom was given all the information and was expecting me. I went to the information desk and asked the lady if i could see JP. She went to look for JP. She returns a few minutes later with the following answer - and I Quote.
JP Says And I Quote.
"Tell the customer to wait at the coffee shop I will be there in 30 minutes as I am on lunch". Really......after I waited the whole of Friday for my delivery which didnt come....and then I had to be further inconvenienced as I had to drive to Fourways for my refund..MY TIME AND MY EXPENSE!
JP was informed by Sean that i am a vey irate customer as well as by the lady at information that i am there.
IF THIS IS THRIVING AT CUSTOMER SERVICE.... WOW!
Is this the training that is given to the staff or is this what Leroy Merlin
thinks of their customers
WILL NEVER SHOP AT LEROY MERLIN AGAIN
IF you wish to contact me Sean has all my details as i will not post it here.
And I Quote
"At Leroy we thrive to provide all our customers only the best service."
NOT TRUE ACCORDING ME EXPERIENCE!!
I was instructed by Sean(Branch Unkown) to go to Leroy Merlin Fourways for my refund and to see JP whom was given all the information and was expecting me. I went to the information desk and asked the lady if i could see JP. She went to look for JP. She returns a few minutes later with the following answer - and I Quote.
JP Says And I Quote.
"Tell the customer to wait at the coffee shop I will be there in 30 minutes as I am on lunch". Really......after I waited the whole of Friday for my delivery which didnt come....and then I had to be further inconvenienced as I had to drive to Fourways for my refund..MY TIME AND MY EXPENSE!
JP was informed by Sean that i am a vey irate customer as well as by the lady at information that i am there.
IF THIS IS THRIVING AT CUSTOMER SERVICE.... WOW!
Is this the training that is given to the staff or is this what Leroy Merlin
thinks of their customers
WILL NEVER SHOP AT LEROY MERLIN AGAIN
IF you wish to contact me Sean has all my details as i will not post it here.
gS
garry S's update16 Aug 2021, 13:43
Reviewer Update
I dont agree with -
And I Quote
"At Leroy we thrive to provide all our customers only the best service."
NOT TRUE ACCORDING ME EXPERIENCE!!
I was instructed by Sean(Branch Unkown) to go to Leroy Merlin Fourways for my refund and to see JP whom was given all the information and was expecting me. I went to the information desk and asked the lady if i could see JP. She went to look for JP. She returns a few minutes later with the following answer - and I Quote.
JP Says And I Quote.
"Tell the customer to wait at the coffee shop I will be there in 30 minutes as I am on lunch". Really......after I waited the whole of Friday for my delivery which didnt come....and then I had to be further inconvenienced as I had to drive to Fourways for my refund..MY TIME AND MY EXPENSE!
JP was informed by Sean that i am a vey irate customer as well as by the lady at information that i am there.
IF THIS IS THRIVING AT CUSTOMER SERVICE.... WOW!
Is this the training that is given to the staff or is this what Leroy Merlin
thinks of their customers
WILL NEVER SHOP AT LEROY MERLIN AGAIN
IF you wish to contact me Sean has all my details as i will not post it here.
And I Quote
"At Leroy we thrive to provide all our customers only the best service."
NOT TRUE ACCORDING ME EXPERIENCE!!
I was instructed by Sean(Branch Unkown) to go to Leroy Merlin Fourways for my refund and to see JP whom was given all the information and was expecting me. I went to the information desk and asked the lady if i could see JP. She went to look for JP. She returns a few minutes later with the following answer - and I Quote.
JP Says And I Quote.
"Tell the customer to wait at the coffee shop I will be there in 30 minutes as I am on lunch". Really......after I waited the whole of Friday for my delivery which didnt come....and then I had to be further inconvenienced as I had to drive to Fourways for my refund..MY TIME AND MY EXPENSE!
JP was informed by Sean that i am a vey irate customer as well as by the lady at information that i am there.
IF THIS IS THRIVING AT CUSTOMER SERVICE.... WOW!
Is this the training that is given to the staff or is this what Leroy Merlin
thinks of their customers
WILL NEVER SHOP AT LEROY MERLIN AGAIN
IF you wish to contact me Sean has all my details as i will not post it here.
Leroy Merlin South Africa's replyOfficial
17 Aug 2021, 10:16Morning Gary,
We trust that you are well
Thank you for your amazing feedback, we'll definitely pass through to pass the compliment to Wynand who was able to assist you. We do appreciate you letting us assist you with this and raising the issue as it gives us the opportunity to continue to improve on our service and better our customer's experience. We do hope that you continue to shop with us
Do enjoy the rest of your day
We trust that you are well
Thank you for your amazing feedback, we'll definitely pass through to pass the compliment to Wynand who was able to assist you. We do appreciate you letting us assist you with this and raising the issue as it gives us the opportunity to continue to improve on our service and better our customer's experience. We do hope that you continue to shop with us
Do enjoy the rest of your day
Leroy Merlin South Africa's reply17 Aug 2021, 10:16
Official
Morning Gary,
We trust that you are well
Thank you for your amazing feedback, we'll definitely pass through to pass the compliment to Wynand who was able to assist you. We do appreciate you letting us assist you with this and raising the issue as it gives us the opportunity to continue to improve on our service and better our customer's experience. We do hope that you continue to shop with us
Do enjoy the rest of your day
We trust that you are well
Thank you for your amazing feedback, we'll definitely pass through to pass the compliment to Wynand who was able to assist you. We do appreciate you letting us assist you with this and raising the issue as it gives us the opportunity to continue to improve on our service and better our customer's experience. We do hope that you continue to shop with us
Do enjoy the rest of your day