Shocking!!!!!!

I ordered 2 sun loungers in December 2023. Two damaged / scratched / filthy covered in black dust loungers were delivered. I immediately requested a replacement or refund. A week after this I had to follow up on my request.... I got told that I would recieve a replacement by department manager on the 20/01/2024..... nothing was delivered. I then got told that manager was on leave and I can speak to another manager named Thulani. He promised me this would be rectified immediately..... still nobody came back to me..... I then got told that leroy merlin don't have any new stock amd all the stock they have is damaged. Which means I was knowingly sent damaged stock initially. I followed up once again and was promised the chairs would be collected on the 23/01/2024 and I would recieve a refund..... chairs have still not been collected and now the manager Thulani is ignoring all my calls and messages. I have never had such poor service by any company. It is absolutely disgusting how you are sitting with my money and I am sitting with your second hand items you are selling as new.