LV
Lucinda V
1 reviews | Active since Feb 2013
04 Jul 2020, 09:38
Service sucks nobody answers phones.
After 11 phone calls and 11 requests on their phone system to receive a call back... still no response. I purchases items online, the money is off of my account but no order reflects on my online profile. This has been more than a week. I cannot drive to a store and sort it out we live 300km away from closest store. Leroy Merlin is really not worth supporting.
Helpful (0)
Replies (3)0
Replies (3)
Leroy Merlin South Africa's replyOfficial
04 Jul 2020, 10:23Hello Lucinda, we are sorry for the experience. Please provide an order number so we can help to look into the matter? #va
Leroy Merlin South Africa's reply04 Jul 2020, 10:23
Official
Hello Lucinda, we are sorry for the experience. Please provide an order number so we can help to look into the matter? #va
LV
Lucinda V's updateReviewer Update
04 Jul 2020, 12:23 That is my whole problem, if it doesn’t show up in my online profile how would I see the order number? There is no order number, but the money is off of my account, bit I receive emails saying “did you forget something in your cart” it is already paid! Just give me a number to phone that someone will actually answer, or an email address that someone actually reads because I have sent 4 mails as well, no response.
LV
Lucinda V's update04 Jul 2020, 12:23
Reviewer Update
That is my whole problem, if it doesn’t show up in my online profile how would I see the order number? There is no order number, but the money is off of my account, bit I receive emails saying “did you forget something in your cart” it is already paid! Just give me a number to phone that someone will actually answer, or an email address that someone actually reads because I have sent 4 mails as well, no response.
LV
Lucinda V's updateReviewer Update
06 Jul 2020, 12:29And still no response....
LV
Lucinda V's update06 Jul 2020, 12:29
Reviewer Update
And still no response....