CL
CORNELIUS L
1 reviews | Active since May 2013
25 Jun 2021, 10:10
**** service / Nun
Order placed online on the 15June 2021 nobody knows where the order is or what the Tracking number is for Nucleus supply chain management as they handle the deliveries. There number *** It was also said it was dispatched on the 17 June to be told they are loading in on the truck today 25 June so where is the stuff??? I will Never shop @ Leroy merlin Again !! Pay more at a smaller consern and get the service!
Helpful (0)
Replies (6)0
Replies (6)
Leroy Merlin South Africa's replyOfficial
25 Jun 2021, 10:21Hey Cornlius,
I trust that you are well
We do a[apologize for the inconvenience, we will follow up on your delivery and will revert back shortly
I trust that you are well
We do a[apologize for the inconvenience, we will follow up on your delivery and will revert back shortly
Leroy Merlin South Africa's reply25 Jun 2021, 10:21
Official
Hey Cornlius,
I trust that you are well
We do a[apologize for the inconvenience, we will follow up on your delivery and will revert back shortly
I trust that you are well
We do a[apologize for the inconvenience, we will follow up on your delivery and will revert back shortly
Leroy Merlin South Africa's replyOfficial
25 Jun 2021, 10:44Hey Cornelius,
We do apologize for the inconvenience, we just confirmed with our Logistics team that your order has been dispatched. One of our contact center has sent you an email for reference, please do let him know when you receive your order so that if not he can proceed to follow up on it.
Do enjoy the rest of your day
We do apologize for the inconvenience, we just confirmed with our Logistics team that your order has been dispatched. One of our contact center has sent you an email for reference, please do let him know when you receive your order so that if not he can proceed to follow up on it.
Do enjoy the rest of your day
Leroy Merlin South Africa's reply25 Jun 2021, 10:44
Official
Hey Cornelius,
We do apologize for the inconvenience, we just confirmed with our Logistics team that your order has been dispatched. One of our contact center has sent you an email for reference, please do let him know when you receive your order so that if not he can proceed to follow up on it.
Do enjoy the rest of your day
We do apologize for the inconvenience, we just confirmed with our Logistics team that your order has been dispatched. One of our contact center has sent you an email for reference, please do let him know when you receive your order so that if not he can proceed to follow up on it.
Do enjoy the rest of your day
CL
CORNELIUS L's updateReviewer Update
26 Jun 2021, 14:27Update after posting the ABOVE
I received a call from Simon Manganye @10:34 Reassuring me delivery Today Friday 25 June 2021 with all that said and done, sent me an email that i was to please notify him of delivery THERE was NO Delivery see content of the of the email :
NO DELIVERY!!
NO PHONE CALLS
END OF THE DAY / END OF BUSINESS
25 JUNE 2021
AWAITING YOUR REPLY???
i am still waiting for the delivery !!!
CUSTOMER SERVICE SHOCKING / NUN
I received a call from Simon Manganye @10:34 Reassuring me delivery Today Friday 25 June 2021 with all that said and done, sent me an email that i was to please notify him of delivery THERE was NO Delivery see content of the of the email :
NO DELIVERY!!
NO PHONE CALLS
END OF THE DAY / END OF BUSINESS
25 JUNE 2021
AWAITING YOUR REPLY???
i am still waiting for the delivery !!!
CUSTOMER SERVICE SHOCKING / NUN
CL
CORNELIUS L's update26 Jun 2021, 14:27
Reviewer Update
Update after posting the ABOVE
I received a call from Simon Manganye @10:34 Reassuring me delivery Today Friday 25 June 2021 with all that said and done, sent me an email that i was to please notify him of delivery THERE was NO Delivery see content of the of the email :
NO DELIVERY!!
NO PHONE CALLS
END OF THE DAY / END OF BUSINESS
25 JUNE 2021
AWAITING YOUR REPLY???
i am still waiting for the delivery !!!
CUSTOMER SERVICE SHOCKING / NUN
I received a call from Simon Manganye @10:34 Reassuring me delivery Today Friday 25 June 2021 with all that said and done, sent me an email that i was to please notify him of delivery THERE was NO Delivery see content of the of the email :
NO DELIVERY!!
NO PHONE CALLS
END OF THE DAY / END OF BUSINESS
25 JUNE 2021
AWAITING YOUR REPLY???
i am still waiting for the delivery !!!
CUSTOMER SERVICE SHOCKING / NUN
Leroy Merlin South Africa's replyOfficial
26 Jun 2021, 15:41Good day Mr Leroux,
Thank you for taking my call.
As per our telephone conversation, please be advised that your order will be delivered today at the new address you have provided. I will call you to check on the delivery later today.
Thank you for taking my call.
As per our telephone conversation, please be advised that your order will be delivered today at the new address you have provided. I will call you to check on the delivery later today.
Leroy Merlin South Africa's reply26 Jun 2021, 15:41
Official
Good day Mr Leroux,
Thank you for taking my call.
As per our telephone conversation, please be advised that your order will be delivered today at the new address you have provided. I will call you to check on the delivery later today.
Thank you for taking my call.
As per our telephone conversation, please be advised that your order will be delivered today at the new address you have provided. I will call you to check on the delivery later today.
CL
CORNELIUS L's updateReviewer Update
26 Jun 2021, 18:06Delivery @ last thank you
Deliverd @17:40
26 June 5021
Deliverd @17:40
26 June 5021
CL
CORNELIUS L's update26 Jun 2021, 18:06
Reviewer Update
Delivery @ last thank you
Deliverd @17:40
26 June 5021
Deliverd @17:40
26 June 5021
Leroy Merlin South Africa's replyOfficial
27 Jun 2021, 09:00Good day Mr Leroux.
This is great news, I am glad you finally received your order. Thank you so much for allowing us the opportunity to correct our error and keep our promise to you. Looking forward to your next purchase with us.
Hope you have a great day further.
This is great news, I am glad you finally received your order. Thank you so much for allowing us the opportunity to correct our error and keep our promise to you. Looking forward to your next purchase with us.
Hope you have a great day further.
Leroy Merlin South Africa's reply27 Jun 2021, 09:00
Official
Good day Mr Leroux.
This is great news, I am glad you finally received your order. Thank you so much for allowing us the opportunity to correct our error and keep our promise to you. Looking forward to your next purchase with us.
Hope you have a great day further.
This is great news, I am glad you finally received your order. Thank you so much for allowing us the opportunity to correct our error and keep our promise to you. Looking forward to your next purchase with us.
Hope you have a great day further.