DP
Dylan P
1 reviews | Active since Nov 2014
29 Nov 2021, 17:39
Service Failure - Delivery to incorrect address and dont know how to rectify…
I have been on the phone with the staff at Leroy Merlin the entire day so that they rectify an order that was delivered to my old address. They have kept me on a string the entire day and now when I phone and ask to speak to the manager. The phone rings for over 20mins. Pathetic, Poor Service. *********** and have no control over their processes. I have now inconvenienced someone to keep my goods and who is going on holiday tomorrow.
Can the Manager give me a call, I dont wish to talk to your call centre agents.
Dylan Pillay
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Leroy Merlin South Africa's replyOfficial
30 Nov 2021, 09:10Good day Dylan
We humbly apologize of the company on what has occurred with regards to your order , Please note that it has been raised with the relevant departments and we will be in contact with you shortly .
We humbly apologize of the company on what has occurred with regards to your order , Please note that it has been raised with the relevant departments and we will be in contact with you shortly .
Leroy Merlin South Africa's reply30 Nov 2021, 09:10
Official
Good day Dylan
We humbly apologize of the company on what has occurred with regards to your order , Please note that it has been raised with the relevant departments and we will be in contact with you shortly .
We humbly apologize of the company on what has occurred with regards to your order , Please note that it has been raised with the relevant departments and we will be in contact with you shortly .