CL
Carla L

1 reviews | Active since Aug 2023

04 Aug 2023, 06:00

********** service!!

Absolutely terrible service. I needed 4 tiles to finish a job. Had to order online. Order didn’t go through. Landed up paying twice. Was told could collect as they don’t deliver. Courier was sent only to be told items weren’t paid for. What a complete waste of time and money. No response to numerous calls and emails. Be prepared to get intimate with the elevator music. Have sourced tiles elsewhere. I’m guessing they will arrive and get installed long before I manage to get a refund from Leroy Merlin Fourways!!!!!

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply04 Aug 2023, 13:17
Official
Good day Carla 

 Please accept my apology on behalf of our company. I am sorry to learn that your experience with service was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that we shall be continue being in direct contact with you. 
CL
Carla L's update04 Aug 2023, 13:20
Reviewer Update
I have been waiting for a “direct response” and have been promised this on numerous occasions only to be placed on hold for over half an hour until I hang up