1 reviews | Active since Jul 2022
Selling products online with no stock
Terrible service.
Purchased an inverter online which Little Falls had in stock as it was the closest for delivery. As soon as we made payment, there was no more stock in the system (before we purchased, the system indicated 3). We were told that our inverter would be delivered 26 May. On 26 May when we followed up they said that we would get it the following week and when we followed up a week later they said end June. I called today, 28 June to find out when they will be delivering and they said in the second or third week in July but they can't be sure.
We waited this long because we knew that we wouldn't be able to find anywhere and we have now wasted 6 weeks and there is still no clarity as to when we will be getting an inverter.
How can you sell products online without having the stock???
Definitely the highest level of incompetence
We would like to apologize for this inconvenience caused with the delay and inaccurate stock availability. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.
We would like to apologize for this inconvenience caused with the delay and inaccurate stock availability. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.