Sell items which are out of stock.

Did a click and collect order from Boksburg branch, drove 20km to collect it, waited 35 min for service only for two of the three items I ordered to be our stock. When placing my order the website clearly showed stock in store. No one 9f the staff takes any responsibility. Its was 5pm and when I asked for the manager, I was told he had already left for the day. I subsequently left a bad Google review, and someone called Alfred rep**** that I should contact him. I did and he doesn't respond. They have no interest in resolving the problem - they just want tthe public to think they 'respond and care', which they do neither.