Second Order Same Pathetic Service

Hi, Had pathetic experience for Online order system.

I did publish my worst experience regarding online purchase from Leroy Merlin. Also received feedback from their social media team that they will escalate my query but upto now no further progress on the matter. I did place another order for Kitchen countertops on 15/08/2023 , estimated delivery shown 18/08/23. On Tracking order on 16/08/23 it shows " Ready for Collection" Our courier partner will collect soon

I did initiated contact with customer care called from Friday 18/08 , they said order is ready will be delivered on Monday / Tuesday. Today when i called customer care number they say we will get back to you

Finally today 21/08/23 consultant called me back and said they cant find the stock, i must apply for refund.

After order was "ready for collection" agent ask me to cancel the order.

Moreover still Website allowed me to buy same products again and showing delivery date of 24/08/23.

We have already prepared cabinets based on kitchen top of 650mm now when you dont have stock all cabinets will be wasted so who will bare cost for cabinets.

Worts part as a customer we have to keep chasing for our orders but no one from Leroy merlin has a courtesy to call customer to notify us about the problem.