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Pathetic experience . I purchased a diesel generator 3 phase, online, which stated that it can work on a single phase house. The ad also claimed that it was a siren generator. When my electrician connected the generator to my DB board, nothing worked. We followed the manual, but nothing. I tried contacting Leroy merlin and they were not easy to get a hold of. Eventually after hours of calls and holding on, we spoke to a so called technician in the company named Mandla who advised that we need to get a single phase generator. Irritated at the experience, especially the non-helpful staff, I merely asked that they take their product back and give me what I wanted. I was willing to take a single phase silent generator. Nobody got back to me. They don't care about customer service. And what they fail to let you know is that when you buy from their online store, it does not become their problem as the customer must now trace the supplier of the generator and 'fix' the problem. There is no reference number for my query, I don't have my refund in order to secure another generator, so I am out of pocket for R45000.

This is a money grabbing business who does not care about after sales. Really they should close down instead of trying to **** people.