*********** Sales staff and lack of Management in Leeroy Little Falls store.

We went to the Little Falls Leeroy Merlin store on the 15th of February 2026 to purchase an outside patio umbrella. We decided on a free-standing patio gazebo/louvre format rather. Our order was accepted AND paid for in full the same day. We were advised that the delivery could only take place on the 24th of February. Which is 9days later. On the same day we bought an outside dining set from Builders in Strubensvalley and this set was also paid for and delivered on Tuesday 17.02.2026. We followed up with Leeroy and were told on 4 different dates that our order is on track for delivery today 24.02.2026. Today my husband went tot the store, to be told that there is a big mistake and that they do not have a unit, other than the one in the store on display. We want our unit delivered without fail before end of this week and a written apology from Leeroy South Africa for their incompetence. They are quick to take the money, but their staff cannot ensure that the sale is actually executed. See the email attached below which we received the same day the purchase was made-----We would like to inform you that your order 408249 which was placed with us at Leroy Merlin Little Falls on the 15/02/2026 has been prepared and is ready for collection by our delivery partner.

You will shortly receive a tracking link once the parcel is collected by our courier.

Thank you for shopping with Leroy Merlin. We hope that you enjoy your purchase.