Rude Ntombikayise Khubheka Leroy Merlin

In Nov 29th 2023, I bought an inverter online on the Leroy Merlin website. The next day 30th I requested a refund as I found the exact same item cheaper elsewhere. Refund was simingly processed, but almost two weeks later, nothing. No refund. Worse, I called the so called customer service line and the worst happened. After holding for 10 mins, a extremely rude Ntombikayise Khubheka answers, very arrogant, with a very bad attitude, basically telling me she reallydoes not care and she'll pass on my enquiry to someone else internally. No clarity, no process, just plain rude and argumentative. Ntombikayose, you're the worst human being I've ever talked to. She then puts me on hold deliberately for another 15 mins until the phone cut off. I call again, spoke to her colleague Lebogang Mongane who's equally useless. Lebogang then promises to call back in 5 mins after I express my frustration and she never calls back, 4 days later, nothing. Leroy Merlin, you employ the worst people and I need my refund. Please pay me my money back. Worst retailer ever!